Frequently Asked Questions

• What is the delivery time for my order?

  We will send your IXXI within 3 working days. Each package is sent with a Track & Trace code, which allows you to track the shipment online.

  If you choose a digital gift card, you will receive it directly in your inbox! 

• What are the shipping costs?

  Shipping costs vary per country and are calculated in the shopping cart.

   

  IXXI is not responsible for additional costs such as taxes or import and customs duties charged outside the EU. These costs will always be borne by the customer. If you import products from another country, there is always a chance you have to pay import duties, not only for our products. The amount depends on the legislation of each country. For this reason we cannot specify or calculate this in advance. We are therefore not the one to charge the additional costs. FedEx does this through customs.

• How do I hang an IXXI?

  In just a few simple steps, your IXXI will be on the wall. You connect the cards of your IXXI together using the provided tools, attach the wall clips to the wall using the hanging tool, and then click your IXXI onto the wall clips.

  In our online manual, you'll find step-by-step instructions on how to do this. All you need is a spirit level and a piece of tape.
  
  
  
  Curious if your wall is suitable for hanging an IXXI? You can read more about that in this article.

  Looking for an alternative way to hang your IXXI? You'll find some creative tips in this article. If you're hanging your IXXI outside, click here.

• Is it possible to order individual cards?

  Unfortunately, it is not possible to order individual cards from an IXXI in our collection due to cutting margins and potential color differences.

• What resolution should my photo have for the best quality?

  The minimum resolution - or technical quality - of your photo depends on the dimensions of your final IXXI. The larger your IXXI, the higher the resolution (pixel density) should be.
  
  Depending on the chosen tile size, use the following guidelines:
  For 10 x 10 cm cards, a photo should be between 300 and 500 pixels.
  For 20 x 20 cm cards, a photo should be between 600 and 1,000 pixels.
  
  If you're creating a collage with one photo per card, follow the guidelines above for each photo. If you want to enlarge one photo over multiple cards, you'll need to do some math. For example: if your enlargement is 100 cm wide, then your photo should be between 3,000 and 5,000 pixels. (5 cards of 20 x 20 cm. 5 x 600 - 1,000 = 3,000 - 5,000).
  
  Visual quality

  In addition to technical quality, it's also important to assess visual quality thoroughly. You can read more about this in this article.
  
  Can I use a screenshot?

  You can read more about it in this article.
  
  Color

  Both RGB and CMYK are possible. RGB colors are converted to CMYK in the printing process. Please note: due to this process and your screen settings, (bright) colors on your screen may differ slightly from the final print. Synaps, the material used to make an IXXI, is matte and does not have a glossy finish like photo paper.
  
  Accepted file formats
  jpg, jpeg, and png
  
  Resolution guidelines for professionals

  We recommend a resolution of 150 dpi (1:1) for optimal results. This equates to 1000 x 1000 px per card, with a minimum file size of 500 × 500 px per card.