If your promotion code or gift card is not working, please refer to the terms and conditions received with the code and check the following:
- Is the promotion code or gift card still valid?
- Is the promotion code or gift card valid on the products you are ordering?
- Does the promotion code have a minimum order value?
- Does the promotion code or gift card contain a typo that occurred when typing or copying the code Check the capitalization and make sure there are no unintended spaces before or after the code.
If you have tried all of the above steps with a valid code and it still doesn't work, please contact our customer service (mail@ixxi.com).