Ordering, shipping and payment

Ordering

• Can I cancel or modify my order?
• Can I return my IXXI?
• Do I have a warranty on my IXXI?
• I have received my order but I am missing a card. What should I do?
• I've received my order but I'm missing a (few) tool(s). What should I do?
• I have a complaint about the product or service

Shipping

• What is the delivery time for my order?
• What are the shipping costs?
• Can I request expedited delivery?
• Do I have to pay import duties
• Which countries does IXXI deliver to?

Payment

• Which payment options are available?
• My IXXI gift card has a remaining balance but is not being accepted. What should I do?
• What can I do if my promotional code or voucher is not working?
• Where can I find the invoice for my order?